🔁 RealRates Returns and Refunds Policy

At RealRates, we’re committed to delivering a premium, results-driven service. While our offering is not a physical product, we believe in transparency and fairness when it comes to client satisfaction. This policy outlines the conditions under which refunds or service adjustments may be considered.

✅ Eligibility for Refunds

Refunds may be considered only under the following conditions:

• No Rates Reduction Achieved: If your matter has been reviewed by the municipality and we have received the official outcome, and no reduction in your property rates was achieved, you may be eligible for a refund.
• Cancellation Before Outcome: If you cancel before the municipality has reviewed your matter and we have received the official outcome, no refund will be issued.
• Duplicate Payment: If you were charged more than once for the same service, we will promptly refund the duplicate amount.

🚫 Non-Refundable Situations

• Successful Reduction: If your annual rates saving exceeds the cost of our service, the matter will be regarded as a success and no refund will be issued — even if the reduction was less than anticipated.
• Process Initiated: Once our team has begun work on your municipal rates reduction process, refunds are generally not available due to the time-sensitive and resource-intensive nature of our service.
• Appeal Discretion: Our service includes the cost to appeal the outcome. However, appeals are made at the discretion of RealRates. If the initial outcome does not yield significant results, and we determine that an appeal is unlikely to succeed, no appeal will be made and no refund will be issued.

🔄 Service Adjustments

If you're dissatisfied with any aspect of our service, we encourage you to reach out. We may offer:

• Process Reassessment: A second review of your case at no additional cost.
• Credit Toward Future Services: In select cases, we may offer service credits for future use.

📩 How to Request a Refund or Adjustment

Please email us at [your support email] within 7 days of the issue arising. Include:

• Your full name and property reference
• A brief description of the concern
• Any relevant documentation or screenshots

We aim to respond within 2 business days and resolve all refund or adjustment requests within 7 business days.