Frequently Asked Questions

The process begins as soon as you place your order on our website. After payment: a) Prepare a professional valuation report – We compile a detailed valuation report on your property to support your objection. b) Obtain your legal consent – The objection process is a formal legal procedure. You grant RealRates the authority to represent you at council and act on your behalf throughout the process.

Once we've completed the valuation, we: - Prepare all required documentation - File the objection according to legislation and municipal procedures - Manage and expedite the entire process on your behalf - Keep you updated until the matter is finalised Our goal is to handle everything for you as efficiently as possible.

The full objection process typically takes 3 to 6 months, depending on municipal timelines.

We maintain a 99% success rate. In the rare event that legislation prevents us from objecting on your behalf, we offer a full money-back guarantee.

The Municipal Property Rates Act includes fine-print limitations. For example: - You may only object once during a General Valuation period. - If you have already objected during the current valuation cycle, the process becomes more technical and may not be permitted. If you’re unsure, you’re welcome to contact us for guidance.

Our fee is based on the municipal value of the property. This ensures fair pricing across different property categories